General Information & Policies

We are excited about your interest in partnering with PreGel America for fundamental training. With over a decade of experience training students in the world of artisan specialty desserts, you can be confident that you will leave our school with a wide range of knowledge, confidence, and support necessary for success.

Program Overview

PreGel’s in-depth classes are designed to fit all skill levels from beginner to advanced. Our gelato and soft serve classes provide a broad understanding of how to produce these products and build a successful business based on quality. Our pastry and specialty frozen desserts classes focus on how to effectively produce and sell different pastry and dessert options. But in all cases, our signature approach has been to provide students with both a solid classroom learning experience and hands-on instruction. It is our personal goal to make sure that no one leaves our classes disappointed or ill-equipped to succeed in their business. Therefore, we make sure to teach the latest techniques in a fundamental range of traditional and trending dessert topics found on our Curriculums page. All subject matter is taught at each PreGel America International Training

Typical Class Structure

As a general rule, classes last about six hours and normally run from 9:00 a.m. to 3:00 p.m. However, make sure to check the curriculum of each class for detailed information. The classes consist of two parts: classroom theory and hands-on participation. Our instructors are always available during breaks if you’d like to go over the class topics or discuss your individual needs. Lunch is provided by PreGel America.

Consecutive-Day Classes

Because many of our classes are offered on consecutive days, we recommend that you enroll in multiple, making it convenient and flexible for your personal schedule.

Our Instructors

Attendees are encouraged to explore the world of gelato and desserts under the guidance of our distinguished instructors. Well-trained chefs and experts in the field will bring all of their experiences to the classroom.

ACF Certification

PreGel America’s International Training Centers classes are approved by the American Culinary Federation (ACF) for Continuing Education Hours (CEHs). Classes indicated with CEHs meet the ACF continuing education standards. Attendees of these classes will earn ACF continuing education hours (CEHs) towards ACF initial and renewal certification. Please review our Curriculums page to explore ACF and CEH options.

The ACF is the largest professional chefs’ organization in North America. Institutions and programs that earn approval from the ACF show a commitment to excellence to both students and leading employers in the culinary-arts industry.

 Awarding of Certificates

A Certificate of Completion is awarded to each student completing any of our classes. The Certificate affirms that each student has successfully passed PreGel’s required test and reached a specific standard of knowledge.


Our fully-equipped International Training Centers offer a variety of the batch freezers, display cases, blast freezers, soft serve machines, pastry tools, and equipment that will give you a great opportunity to choose from the latest technologies in the business.


Recipes and instructions are provided for class use and are encouraged to be taken home.


We suggest you dress in comfortable, casual clothing. You must wear closed-toe shoes and pants, as you will be working in a kitchen environment. Also, longer hair should be pulled back. PreGel will provide lab coats to wear during class.


Hand washing and sanitation is mandatory in PreGel’s International Training Centers for your own health and the wellbeing of others. Be sure to wash your hands following general breaks, bathroom visits, and before touching any tools/supplies or making any product in the kitchen.

Cellular Phone Policy

Cellular phones must be turned off or placed on silent at all times while class is in session. Though talking on the phone during class is prohibited, you may do so in the hallway outside of the classroom if necessary. Cellular phones are permissible during scheduled break periods.

Personal Baggage Policy

Bags of any kind are not permitted in the International Training Centers, including, but not limited to:

  • suitcases
  • backpacks
  • laptop bags
  • purses

All bags can be placed on the shelf space in the wardrobe room while in class.


The PreGel International Training Centers – Charlotte is located at 4450 Fortune Ave. NW, Concord, NC 28027, just northeast of Charlotte center city. It takes approximately 30-40 minutes (25 miles) to drive from Charlotte Douglas Airport to our facility. The local airport code for Charlotte Douglas Airport is CLT.

The PreGel International Training Centers – Fort Lauderdale is located at 1475 W Cypress Creek Rd., Suite 205, Ft. Lauderdale, FL 33309, just north of Fort Lauderdale center city. It takes approximately 20-25 minutes (15 miles) to drive from the Fort Lauderdale airport to our facility. The local airport code for Fort Lauderdale-Hollywood International Airport is FLL.

The PreGel International Training Centers – Dallas is located at 612 E Dallas Road, Suite 300, Grapevine, TX 76051, just northwest of Dallas center city. It takes approximately 10-15 minutes (6 miles) to drive from the Dallas Fort Worth airport to our facility. The local airport code for Dallas Fort Worth International Airport is DFW.

Accommodations and Airport Shuttle Service – Charlotte

We are pleased to offer you this list of local hotel accommodations for the Professional Training Center – Charlotte. The hotels are nearby and offer a special rate for our students. Please remember to mention PreGel AMERICA to lock in the corporate rate. These hotels offer transportation to PreGel for the training classes and each afternoon back to the hotel. Please remember to ask the front desk about the scheduled departure time.

Airport Shuttle Service

University Executive Shuttle Phone: 704-712-5283 Rate*: $45 to Hampton Inn & Suites in Concord (and hotels on Exit 49 Concord Mills); $50 to PreGel AMERICA directly *This is a special corporate rate; when booking be sure to say you are with PreGel. *Please book at least 24 hours in advance to ensure availability for the correct pick-up time *Gratuities welcomed (but not required)


Hampton Inn & Suites Phone:  704-979-5600 Address:  9850 Weddington Road Concord, NC 28027 Distance from PreGel America: 6.85 miles, approximately 10 minutes.


  • Complimentary hot buffet breakfast daily
  • Complimentary evening reception Monday thru Saturday (hearty food like hamburgers/hotdogs/lasagna)
  • Complimentary shuttle service within a 5 mile radius
  • Complimentary wifi
  • Hands on Sales Staff
  • Walking distance to restaurants & bars

*Free shuttle service to and from PreGel America *Complimentary daily hot breakfast *Complimentary wireless Internet access in every room *Please request the PreGel AMERICA Corporate rate

Hilton Garden Inn Phone: 704-979-2900 Address: 7831 Gateway Lane NW Concord, NC 28027 Distance from PreGel America: 7.3 miles, approximately 12 minutes. *Free shuttle service to and from PreGel America *Complimentary High Speed Internet  *Please request the PreGel America Corporate rate

Wingate by Wyndham Phone: 704-979-1300 Address: 7841 Gateway Lane NW Concord, NC 28027 Distance from PreGel America: 7.3 miles, approximately 12 minutes*Complimentary daily hot breakfast buffet *Complimentary High Speed Internet *Please request the PreGel America Corporate rate

Accommodations and Airport Shuttle Service – Florida

We are pleased to offer you this list of local hotel accommodations for the Professional Training Center – Ft. Lauderdale.


Holiday Inn Express & Suites Phone: 954-772-3032 Address: 1500 W Commercial Blvd Fort Lauderdale, FL 33309 Email: *Distance from PreGel America: 2 miles *Complimentary daily hot breakfast *Complimentary wireless internet access Shuttle service: $35 each way to FLL airport Director of sales: Glenys Hanna, Phone: 954.772.3032

Courtyard by Marriot Address: 2440 W Cypress Creek Road Fort Lauderdale, FL  *Please call Deron Haller for booking at 954-315-9055 *Distance from PreGel America: 1.3 miles *Complimentary daily hot made-to-order breakfast buffet *Complimentary High Speed Internet *Complimentary van shuttle (5 mile radius)

Sheraton Suites Fort Lauderdale at Cypress Creek Phone: 954-772-5400 555 NW 62nd Street Fort Lauderdale, FL *Distance from PreGel America: 1.2 miles *Complimentary wireless Internet access in every room *Complimentary hotel shuttle within a 3 mile radius *Cypress Creek train station within walking distance.

General Policies

Class Fees

PreGel AMERICA charges a single registration fee per person for participation in each class in the following designated amounts:

  • $129 One Day Course
  • $189 – $249 Two Day Course

Daily lunch is made available via PreGel during all of our training classes. Please note that registration cannot be confirmed until payment is received.


PreGel reserves the right to cancel any class for any reason. In the event of a cancellation, PreGel will either transfer the registration fee for registered attendee(s) to a future class, or PreGel will refund the full registration fee to the registered attendee(s). PreGel is not responsible for any travel costs incurred due to class cancellations. Please note: registered students must contact PreGel to cancel their attendance in a general class a minimum of two (2) days/48 hours in advance in order to get a full refund. Refunds will not be available for registrants who choose not to attend a class without prior notification.

Photographs and Videos

No recordings, audio, or video are permitted during any PreGel International Training Centers classes. However, you are welcome to take photographs inside the Training Center. Photographs of anything outside of the designated Training Centers are prohibited.


If you have any allergic reactions to certain foods or ingredients please let us know before the start of the class.

Alcoholic Beverages

Alcoholic beverages may be used in certain classes for gelato and pastry production. However, bringing outside alcohol into class is prohibited. Students may be asked to present identification to prove that they are of legal drinking age and will be held responsible for limiting their consumption of alcohol to a safe amount. Pregnant women, people who will be driving, and people on certain medications should not consume alcohol.


No smoking of tobacco or any substance(s) is permitted within the PreGel facilities or on the property at any time.